Policy & Ethics

Trusted Home Addition and Remodeling Contractor in Boca Raton, FL

When Experience Matters

Our Foundation

A Commitment to Ethical Practice

At Bluestone Contractors, every project begins with a promise — to you, your home, and your community.

These are not aspirational statements. They govern how we advertise, how we write contracts, how we handle complaints, how we manage your job site, and how we stand behind our work.

We hold ourselves to the full standards established by the National Association of the Remodeling Industry (NARI) — including its Code of Ethics, Standards of Practice (Marketing, Sales, and Service), and Core Values — as well as the National Association of Home Builders (NAHB) professional guidelines.

Our goal is to make every homeowner feel informed, protected, and respected from the first conversation through the final walkthrough.

NARI — Code of Ethics

The Eight Pledges We Make

Each member of the National Association of the Remodeling Industry pledges to observe high standards of honesty, integrity, and responsibility in the conduct of business. Bluestone Contractors upholds every one of these pledges:

Sound Products & Services Only: We promote only those products and services which are functionally and economically sound, and which are consistent with objective standards of health and safety.
Honest Advertising & Sales: All advertising and sales promotion is factually accurate. We avoid any practice that tends to mislead or deceive the customer — including bait-and-switch, false pricing comparisons, or unsubstantiated claims.
Legally Compliant Contracts & Warranties: Every contract and warranty we issue complies with federal, state, and local laws — including the Florida Building Code and Florida consumer protection statutes.
Responsive to All Customer Complaints: We promptly acknowledge and take appropriate action on all customer concerns. No complaint goes unanswered.
Fair Competition: We refrain from any act intended to restrain trade, suppress competition, or otherwise violate antitrust law. We compete on quality, value, and integrity.
Proper Insurance: We obtain and retain all insurance required by federal, state, and local authorities, including general liability and workers’ compensation.
Proper Licensing & Registration: We obtain and retain all contractor licensing and registration required under Florida law and by local authorities, for every scope of work we perform.
Health & Safety of All Parties: We take all appropriate action to preserve the health and safety of our employees, trade contractors, clients, and the general public on every job site.

NARI — Core Values

What We Stand For

NARI defines five core values that its member companies embody. These values guide how we build our team, engage with clients, and serve the industry.

Professional

Ethical, honest, and committed to excellence in every interaction and every project.

Welcoming

Inclusive of diverse perspectives; respectful of free expression and open communication with clients and colleagues.

Resourceful

Informed, knowledgeable, and flexible — driving innovation through sound judgment and appropriate risk-taking.

Client Focused

Dedicated to client success and satisfaction, delivering genuine return on investment for every project.

NARI — Standards of Practice

How We Operate: Marketing, Sales & Service

Beyond the Code of Ethics, NARI publishes a detailed Standards of Practice governing three core areas of business conduct. Bluestone Contractors adheres to all of the following.

A. Marketing B. Sales C. Service

A. Marketing

1. Truthful & Non-Deceptive Marketing

All advertising and promotional materials accurately represent the products and services we offer — no omissions of material facts that would mislead a reasonable consumer.
When a price is quoted, we clearly state the scope, specifications, and whether installation is included, in terms our clients understand.
We do not use bait-and-switch tactics. Every advertised offer is a genuine effort to sell the advertised product or service.
When we use the term “warranty” or “guarantee,” we describe the full nature and extent of that warranty — including obligations on both our part and the client’s.
All testimonials and endorsements we publish are genuine, complete, and consistent with FTC endorsement guidelines.
Competitive pricing claims are factual and reference actual previously offered prices — not inflated list prices or fictitious retail values.
If we offer credit terms, we comply with the Federal Truth in Lending Act and all applicable Florida state laws.

2. Evidence-Based Claims

Any claim we make about energy savings, product performance, or project outcomes is supported by objective, competent data before we publish it.
We do not falsely disparage competitors. All comparative statements are based on verifiable performance facts.

3. Fair Marketing Practices

We do not use coercive or high-pressure tactics that cause consumers to purchase goods or services they would not otherwise choose.
We do not perform regulated activities — including asbestos removal, mold remediation, or lead-paint work — unless we are properly licensed and certified to do so.

4. Accurate Representation of Our Company

All written representations state our actual company name and business address.
Claims about years in business reflect actual years the company has operated — not individual employee experience.
Our company name accurately reflects the nature of our business. We do not use trade styles that misrepresent our scope of services.

5. Licensing, Insurance & Bonding Disclosures

We only use the terms “licensed,” “insured,” or “bonded” in our materials when we are, in fact, licensed by the relevant Florida authority or carry the stated coverage — with clear disclosure of what the coverage entails.
We do not claim government affiliation, FHA approval, or agency endorsement unless expressly granted.

6. Telephone Solicitations

We comply with all applicable state and federal Do Not Call laws and regulations.
Any solicitation call identifies the caller’s name and company name at the outset, with a contact number available during business hours.

B. Sales

1. Truth & Full Disclosure at Point of Sale

Everything that governs our marketing also governs our sales process — full disclosure, accuracy, and no misleading representations at any stage.
No oral statement made by our team will contradict or undermine the written standards we commit to here.
We do not conspire to fix prices, limit markets, or otherwise violate any antitrust law.

2. Company Identification

Any door-to-door or in-home contact clearly discloses our company name and address from the outset.
Our representatives do not misrepresent themselves as agents of any other organization, agency, or institution.

3. Contracts & Documents

A signed contract is never misrepresented as a non-binding estimate. If you sign it, it is a binding agreement, and we will explain it clearly before you sign.
Every contract itemizes the products and services being purchased, including material types and specifications. It is fully completed before we ask for your signature.
You receive an exact copy of the signed contract at the time of signing.
All required credit disclosures under Regulation Z and Florida law are completed before you sign any financing agreement.

4. Right to Cancel (Cooling-Off Notice)

Where required by the FTC, the Truth in Lending Act, or Florida law, we provide clear written and oral notice of your right to cancel a transaction within the applicable period.
We explain how and to whom a cancellation notice must be directed.

5. Lien Waivers

Following verification of your payment for materials and services, we provide lien waivers as required under Florida law.

C. Service

1. No Substitution Without Approval

We do not substitute products, materials, or services for those specified in the contract without obtaining your specific written approval first — including disclosure of any difference in quality or value.

2. Scheduling & Delays

We do not misrepresent start dates, completion dates, or project timelines.
If a delay is anticipated or becomes necessary, we notify you promptly and explain the reasons.

3. Proper Care of Your Property

Any anticipated damage or disruption to your property is explained before the project begins.
We take active measures to minimize and avoid damage to your property and surrounding areas throughout the project.
Unauthorized removal or use of any customer property by our employees or subcontractors is strictly prohibited.

4. Clean Job Site

We maintain a clean and organized work site throughout the project and restore all work areas upon completion.
All debris, materials, and waste are removed and disposed of responsibly in compliance with applicable Florida regulations.

5. Complaint Resolution

All complaints are acknowledged promptly and handled professionally. We do not ignore, delay, or dismiss concerns raised by clients.
We work to resolve disputes fairly, and where required, we follow the dispute resolution procedures outlined in your contract and under Florida Statute Chapter 558.

NAHB — Professional Standards

Construction Performance Standards

In alignment with NAHB’s Residential Construction Performance Guidelines, Bluestone Contractors holds itself to the following professional standards on every project:

All work complies with the Florida Building Code and all applicable local, state, and national building codes.
Written contracts clearly define scope of work, materials, project timeline, payment schedule, and change-order procedures before any work begins.
Client expectations are managed proactively — progress updates, schedule changes, and unforeseen conditions are communicated promptly.
Materials, equipment, and workmanship meet or exceed industry performance guidelines for residential construction.
All subcontractors are vetted for quality, carry appropriate insurance, and hold required Florida licenses.
All required building permits are obtained and all required inspections are scheduled and completed.
We pursue continuing education and remain current with evolving codes, building science, materials, and best practices.
The NAHB Residential Construction Performance Guidelines are available to clients upon request to help understand performance expectations during and after construction.

Day-to-Day Operations

How We Run Every Project

Written Contracts Only

Every project is governed by a complete signed contract. No verbal agreements. You receive your copy at signing.

Transparent Scheduling

You receive a project schedule at contract signing and are notified promptly of any changes to timeline or scope.

Licensed & Insured

We hold all required Florida contractor licenses and carry general liability and workers’ compensation insurance.

48-Hour Complaint Response

Any concern is acknowledged within 48 hours. We resolve disputes fairly, professionally, and in full compliance with Florida law.

Subcontractor Vetting

All subcontractors are licensed, insured, and screened for quality before being brought onto any Bluestone project.

Respect for Your Home

We protect your furnishings, contain debris, and leave the job site clean and organized at the end of each work day.

Standards We Follow

NARI Code of Ethics (8 pledges)
NARI Standards of Practice — Marketing, Sales & Service
NARI Core Values
NAHB Residential Construction Performance Guidelines
FTC Truth in Advertising Rules
Florida Building Code
Florida Statutes Chapters 489 and 558
Federal Truth in Lending Act / Regulation Z

Industry Organizations

NARI
National Association of the Remodeling Industry — Standards & Ethics

NAHB
National Association of Home Builders

FTC
Truth in Advertising Rules

Questions or Concerns?

We take all policy and ethics inquiries seriously and respond within one business day.

Contact Bluestone Contractors

Our Guarantee

Workmanship Warranty

We stand behind every project. Our warranty covers defects in workmanship and materials for qualifying work, consistent with NARI/NAHB standards and Florida law — including the implied warranty of good and workmanlike manner recognized under Florida common law and the protections of Florida Statute Chapter 558.